CEL, Celsius

Following the Stretto data security incident and the results of the subsequent investigation, Celsius has decided to resume Plan distributions to all eligible creditors. A notice was filed on the court docket which can be found at the following link: cases.stretto.com/public/x19…

Today we provided a notice to the court regarding a data security incident reported by Stretto, our Claims Agent. Read it here: cases.stretto.com/public/x19…

To more easily navigate through FAQs, we have relocated our Distributions FAQ to a searchable Knowledge Base at celsiusdistribution.stretto.…. This new resource is integrated with the support ticketing system and contains comprehensive information on distributions and answers to frequently asked questions. For court updates, continue to visit cases.stretto.com/celsius.

Last night a notice was filed on the court docket which includes detailed information on the distribution progress: cases.stretto.com/public/x19…

Creditors with failed Coinbase distributions will receive another distribution attempt from Coinbase in the coming weeks. These creditors should confirm their Coinbase KYC information is up to date to ensure the reattempted distribution will be successful.

BTC and ETH distributions to select corporate creditors via Coinbase are underway and will continue as onboarding requirements are completed.

The notice and our updated FAQ includes additional troubleshooting for creditors assigned to PayPal/ Venmo who are receiving errors when inputting their claim distribution codes.

Following uncertainty surrounding our banking partner’s financial condition last month, we determined it was necessary to change banking partners. This unforeseen circumstance has caused longer processing times for Cash distributions via check and wire transfer, but these distributions are now underway and are being made.

We have focused our efforts on identifying and resolving common issues that impact the largest number of creditors. This approach will resolve the majority of outstanding issues as soon as possible while allowing our resources to process individual issues on a case-by-case basis after the common issues have been addressed.

Celsius has received notice that certain creditors have not received important emails from Stretto because they were previously marked as spam or have other deliverability issues. Celsius will be attempting to contact these creditors directly to resolve these issues. In order to receive important communications about your distribution and future updates on claims, please make sure you have not marked emails from no-reply@cases-cr.stretto-services.com as spam.